Title

CALL CENTER REPRESENTATIVE

Employees

1,479

Agencies

Average Base Salary

$37,732.37

Total Payroll

$103,600,969.51

Agencies Using This Title

DEPT OF INFO TECH & TELECOMM
1,144 employees, $73,825,780.07 total payroll
TECHNOLOGY & INNOVATION
673 employees, $29,618,269.56 total payroll
DEPT OF HEALTH/MENTAL HYGIENE
2 employees, $90,692.28 total payroll
NYC HOUSING AUTHORITY
2 employees, $66,227.60 total payroll

Pay Summary

Rows: 4,240
Average total compensation: $24,434.19
First fiscal year: 2014
Last fiscal year: 2025

Top Earners By Year

Fiscal Year 2019

ODIN TOWNLEY
DEPT OF INFO TECH & TELECOMM • $54,237.26
MARLENE D HAYDEN
DEPT OF INFO TECH & TELECOMM • $52,340.81
BRIAN L WILLIAMS
DEPT OF INFO TECH & TELECOMM • $51,708.51
EWEMADE S EGHAFONA
DEPT OF INFO TECH & TELECOMM • $50,797.41
SANDRA D MESTRE-HALL
DEPT OF INFO TECH & TELECOMM • $49,031.32

Fiscal Year 2018

KELLY DANSBY
DEPT OF INFO TECH & TELECOMM • $97,000.00
ESSIE M WALTON
DEPT OF INFO TECH & TELECOMM • $50,134.24
BRIAN L WILLIAMS
DEPT OF INFO TECH & TELECOMM • $49,493.79
EWEMADE S EGHAFONA
DEPT OF INFO TECH & TELECOMM • $47,936.19
KEITH A JOHNSON
DEPT OF INFO TECH & TELECOMM • $47,201.50

Fiscal Year 2017

NELSON DAVILA
DEPT OF INFO TECH & TELECOMM • $54,302.77
MARLENE D HAYDEN
DEPT OF INFO TECH & TELECOMM • $52,553.72
ESSIE M WALTON
DEPT OF INFO TECH & TELECOMM • $51,579.36
DIANNE L DOLPHIN
DEPT OF INFO TECH & TELECOMM • $50,971.54
EWEMADE S EGHAFONA
DEPT OF INFO TECH & TELECOMM • $50,607.47

Fiscal Year 2016

ESSIE M WALTON
DEPT OF INFO TECH & TELECOMM • $48,092.08
EWEMADE S EGHAFONA
DEPT OF INFO TECH & TELECOMM • $47,428.18
BRIAN L WILLIAMS
DEPT OF INFO TECH & TELECOMM • $47,395.84
DIANNE L DOLPHIN
DEPT OF INFO TECH & TELECOMM • $44,629.12
KEITH A JOHNSON
DEPT OF INFO TECH & TELECOMM • $44,167.14

Fiscal Year 2015

CARRYL HALL
DEPT OF INFO TECH & TELECOMM • $54,061.72
ERICK GONZALEZ
DEPT OF INFO TECH & TELECOMM • $52,152.14
ESSIE M WALTON
DEPT OF INFO TECH & TELECOMM • $50,578.58
DIANNE L DOLPHIN
DEPT OF INFO TECH & TELECOMM • $50,429.10
BRIAN L WILLIAMS
DEPT OF INFO TECH & TELECOMM • $49,163.80

Fiscal Year 2014

EWEMADE S EGHAFONA
DEPT OF INFO TECH & TELECOMM • $57,507.16
CARRYL HALL
DEPT OF INFO TECH & TELECOMM • $48,816.75
RHOADES MARTIN
DEPT OF INFO TECH & TELECOMM • $48,276.72
ESSIE M WALTON
DEPT OF INFO TECH & TELECOMM • $45,232.72
MARLENE D HAYDEN
DEPT OF INFO TECH & TELECOMM • $44,638.28

Source and Caveats

Source for v1: NYC Open Data dataset k397-673e. Raw source rows are preserved as imported.

OT hours before FY2023 are not directly comparable to FY2023 and later because the source methodology changed. Some names, agencies, and other fields may be redacted in the source and are displayed as provided.