Title

CALL CENTER REPRESENTATIVE

Employees

1,479

Agencies

Average Base Salary

$37,732.37

Total Payroll

$103,600,969.51

Agencies Using This Title

DEPT OF INFO TECH & TELECOMM
1,144 employees, $73,825,780.07 total payroll
TECHNOLOGY & INNOVATION
673 employees, $29,618,269.56 total payroll
DEPT OF HEALTH/MENTAL HYGIENE
2 employees, $90,692.28 total payroll
NYC HOUSING AUTHORITY
2 employees, $66,227.60 total payroll

Pay Summary

Rows: 4,240
Average total compensation: $24,434.19
First fiscal year: 2014
Last fiscal year: 2025

Top Earners By Year

Fiscal Year 2025

MARLENE D HAYDEN
TECHNOLOGY & INNOVATION • $64,903.32
BRIAN L WILLIAMS
TECHNOLOGY & INNOVATION • $59,742.88
RICHARD J WATSON
TECHNOLOGY & INNOVATION • $57,278.06
JOHN L ABRAHAM
TECHNOLOGY & INNOVATION • $56,926.64
GLENDA E WEEKES
TECHNOLOGY & INNOVATION • $56,675.36

Fiscal Year 2024

BRIAN L WILLIAMS
TECHNOLOGY & INNOVATION • $57,512.03
MARLENE D HAYDEN
TECHNOLOGY & INNOVATION • $57,225.80
SHENEKA M PARRIS
TECHNOLOGY & INNOVATION • $55,963.65
RICHARD J WATSON
TECHNOLOGY & INNOVATION • $54,376.54
WANDA D CARLOS
TECHNOLOGY & INNOVATION • $53,698.01

Fiscal Year 2023

BRIAN L WILLIAMS
TECHNOLOGY & INNOVATION • $60,756.10
MARLENE D HAYDEN
TECHNOLOGY & INNOVATION • $57,452.28
EDWIN L MALAVE
TECHNOLOGY & INNOVATION • $56,377.95
WANDA D CARLOS
TECHNOLOGY & INNOVATION • $56,145.25
WILFREDO CORTES
TECHNOLOGY & INNOVATION • $55,528.08

Fiscal Year 2022

MARLENE D HAYDEN
DEPT OF INFO TECH & TELECOMM • $49,539.56
WILFREDO CORTES
DEPT OF INFO TECH & TELECOMM • $49,390.74
MARISA S CARRERAS
DEPT OF INFO TECH & TELECOMM • $48,623.88
WANDA D CARLOS
DEPT OF INFO TECH & TELECOMM • $48,145.08
EDWIN L MALAVE
DEPT OF INFO TECH & TELECOMM • $48,008.98

Fiscal Year 2021

NELSON DAVILA
DEPT OF INFO TECH & TELECOMM • $52,080.15
BRIAN L WILLIAMS
DEPT OF INFO TECH & TELECOMM • $51,743.67
EWEMADE S EGHAFONA
DEPT OF INFO TECH & TELECOMM • $51,667.63
MARLENE D HAYDEN
DEPT OF INFO TECH & TELECOMM • $50,527.10
DONALD R KAGAN
DEPT OF INFO TECH & TELECOMM • $50,283.23

Fiscal Year 2020

BRIAN L WILLIAMS
DEPT OF INFO TECH & TELECOMM • $53,053.66
MARLENE D HAYDEN
DEPT OF INFO TECH & TELECOMM • $52,758.72
EWEMADE S EGHAFONA
DEPT OF INFO TECH & TELECOMM • $51,920.33
NELSON DAVILA
DEPT OF INFO TECH & TELECOMM • $51,347.57
TAHEIM K TOMLIN
DEPT OF INFO TECH & TELECOMM • $50,377.09

Source and Caveats

Source for v1: NYC Open Data dataset k397-673e. Raw source rows are preserved as imported.

OT hours before FY2023 are not directly comparable to FY2023 and later because the source methodology changed. Some names, agencies, and other fields may be redacted in the source and are displayed as provided.